Return Policy
Aquí están las dos políticas corregidas y listas para pegar en Shopify:
SHIPPING POLICY
Last updated: June 2026
Processing Time
All orders are processed within 1-3 business days after payment confirmation.
Shipping Times
United States: 5-15 business days Latin America: 10-28 business days Europe: 10-28 business days Rest of World: 15-35 business days
Free Shipping
wpett offers free international shipping on all orders. No minimum purchase required.
Order Tracking
All orders include a tracking number sent to your email once your order has been dispatched. You can track your order at any time using the provided tracking link.
Shipping Carriers
We work with trusted international carriers including USPS, AliExpress Standard Shipping, and other regional carriers depending on your location.
Important Notes
Delivery times are estimates and may vary due to customs processing, holidays, or carrier delays. wpett is not responsible for delays caused by customs or local postal services. International orders may be subject to import duties and taxes imposed by your country. These charges are the buyer's responsibility.
Lost or Delayed Orders
If your order has not arrived within the estimated delivery window, please contact us at wpettstore@gmail.com and we will investigate and resolve the issue promptly.
Incorrect Address
Please ensure your shipping address is correct at checkout. wpett is not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us immediately at wpettstore@gmail.com before your order is dispatched.
REFUND AND RETURNS POLICY
Last updated: June 2026
Our Guarantee
wpett offers a 30-day satisfaction guarantee on all products. If you are not completely satisfied with your purchase, we will make it right. Simple as that.
Our No-Hassle Return Process
We do NOT require you to ship the item back. Simply contact us with your order number and we will resolve it immediately with a full refund or free replacement. No return shipping. No complicated process. Just contact us and we fix it.
Eligibility
You may request a return or refund if the item arrived damaged or defective, the item received is different from what was ordered, the item did not arrive within 45 days of purchase, or you are not satisfied with the product within 30 days of delivery.
How to Request a Refund
Send an email to wpettstore@gmail.com within 30 days of receiving your order. Include your order number and reason for your request. Attach photos if the item is damaged or defective. Our team will respond within 24-48 business hours.
Refund Options
Depending on the situation we offer a full refund to your original payment method, a replacement item sent at no additional cost, or store credit for future purchases.
Refund Processing Time
Once approved, refunds are processed within 3-5 business days. Depending on your bank or payment provider, it may take an additional 3-7 business days to appear in your account.
Non-Refundable Situations
Orders where an incorrect address was provided by the customer, items damaged due to misuse or negligence, and requests made after 30 days of delivery are not eligible for refunds.
Costumes and Accessories Fit Issues
For pet costumes and accessories, if the item does not fit your pet, please contact us at wpettstore@gmail.com. We will do our best to find a solution including exchange or store credit. We recommend checking the size guide carefully before purchasing.
Contact
For any questions about returns or refunds contact us at wpettstore@gmail.com and we will respond within 24-48 business hours.